Returns & Refunds

We want you to love your Petworldly order. This policy explains your return and refund rights, in line with the UK Consumer Contracts Regulations and Consumer Rights Act 2015.

Your right to cancel

For most items, you have 14 days from delivery to cancel your order for any reason, and a further 14 days to return the item once you've told us you want to cancel.

Product-specific return windows

Some products may have a different return window shown on the product page, based on supplier terms. Where no product-specific window is shown, our standard 30-day return window applies.

Condition of returns

Items must be unused, in original packaging, and in a resaleable condition unless faulty.

How to return

Email hello@petworldly.co.uk to start a return. Returns should be sent to: 12 Central Avenue, Worsley, Manchester, M28 3RY.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the returned item, or of you providing evidence of return postage.

Faulty or damaged items

If an item arrives faulty or damaged, contact us at hello@petworldly.co.ukwith photos and we'll arrange a replacement or refund at no cost to you.

Split shipments

Orders with items from different suppliers may arrive separately. Each item can be returned individually within its applicable window.

[RETURNS ADDRESS] and [SUPPORT EMAIL] are placeholders from config/business.ts.